Frequently Asked Questions

Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.

Is it possible to change my date?

Absolutely, as long as you provide us with a minimum of 24 hours notice, you can adjust your date up to two times without any additional charges.

Tell me more about your cancellation policy.

1.Events: Cancellations or rescheduling for events require at least 48 hours notice.

2.Pickups: Cancellations or rescheduling require at least 6 hours.

Any However, we always strive to collaborate with you.

How does the billing process work?

1.Events: To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.

2.Pickups:Full payment is required at the time of reservation.

What is the process for managing guest invites?

We guest invites by sending out invitations at least two weeks in advance. Guests can RSVP online, and we confirm their attendance 48 hours before the event.

Can I receive a receipt for my order?

Absolutely! We provide receipts for every schedule trip and event.